T&Cs
 

Please read all of the terms and conditions set out in this document.

The purpose of the document is to give you a clear understanding of our promise to you and what you may expect when entering into this contract. If you are unsure of anything within this document, please don’t hesitate to contact us and we will be happy to elaborate on and clarify any queries you may have.

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Contents of Terms of business:

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1.       Definitions

2.       Contract

3.       Responsibility and Liability

4.       Quotations, Estimates & Costs

5.       Products & Services

6.       Invoicing & Payments

7.       Cancellation

8.       Refunds

9.       Guarantee of Work

10.            Unwanted or unclaimed items & Storage costs

11.            Dispute Resolution & Legal

12.            Promotional emails and content
    
     

1. Definitions 

In these Terms of Business the following definitions apply:

• “The Company”, “We”, “Us” – means Pingu and Wolf, Cwmavon, NP48UZ

• “Client” “Customer” “You”- means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the services are supplied by the Company.

• “Services”, “Works”- means the services carried out on behalf of the Company.

​  2.Contract

• These Terms and Conditions represent a contract between Pingu and Wolf and the Client.

• Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.

• The Client agrees that any use of the Company’s services, including placing an order for services by telephone, fax, email or letter shall constitute the Client’s acceptance of these Terms and Conditions.
  
  3. Responsibility and Liability

To ensure we provide you with a good professional service we have set the following standards:

• We endeavour to be clear and consistent in delivering our brand to you at all times

• Upon request we can provide details of our Public Liability Insurance, ensuring delivery of a high standard business practices.
   

• To the maximum extent permitted by applicable law, in no event shall Pingu and Wolf, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

• To the maximum extent permitted by applicable law, Pingu and Wolf assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service or product; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

 

4. Quotations, Estimates and Costs

• Quotations are based on either measurements provided by yourself or Pingu and Wolf's measurements. In case measurements are provided by you, we can not accept responsibility for incorrect measurements.

• All quotations are given by the Pingu and Wolf following a request by the Client and shall remain open to acceptance for a period of 2 months from the date of quotation.

• The Company reserves the right to amend the initial quotation, should the Client’s original requirements change.
  
  5. Products & Services

• All of our cosmetic solutions i.e. Cleaning, preparing, re-colouring, re-dying, repairs, re-antiquing etc. to the surface of the leather are completed using the highest quality professional leather pigments, top coats etc.

• Pingu and Wolf cannot accept responsibility for any dye bleeding into the lining of garments.

• Our timescales are usually between 1-2 weeks (depending on time of year and product) from the point of order to delivery. We will do our best to keep you fully informed of timings and any changes to these.#
  
  6. Invoicing and Payments

• Upon authorisation of services proposed & receipt of a Purchase Order from the client an invoice will be issued.

• The Client must make payment either by cash, bank transfer, Credit or Debit card or PayPal. We are fully compliant with PCI DSS regulations. Our preferred payment is by bank transfer or Debit Card.
   
  7. Cancellation

• The Client reserves the right to cancel the scheduled service.

• For jobs to be uplifted to our workshop, if the work has already commenced, the Company will bill the Client for any proportioned loss accumulated in time and materials.
  
  8. Refunds

• No refund claims will be granted once the service has been carried out.

• Refunds will be issued only if a deposit has been paid and the order is cancelled prior to commencement of the works.
  
  9. Guarantee of Work

• All our works carry a standard 1 year guarantee. This is subject to a reasonable level of care and maintenance by the client which is set out by the leather care advice noted on Pingu and Wolf’s website.

• When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to u

• We cannot guarantee cosmetic repairs on damage that is a result of a failed repair. We cannot predict further issues which could be caused by the previous attempted/failed repair and products used which we’re not familiar with. We will attempt to remove and correct previous failed repairs, which is usually a successful outcome. Similarly, we cannot guarantee a repair which is carried out after a DIY removal or repair of damage has been previously attempted by the customer as we may not have the knowledge of the reaction between the products used once our products are applied. We endeavour to remove any remanence of products used in our preparation of repair and therefore it is very rare for a previous product or substance used to affect our repair process.

• We cannot accept responsibility for damage cause through environmental factors or wear and tear to furniture e.g.:

  • Dye Transfer, dirt or staining

  • Body Oils & production of enzymes from medication secreted through body oils

  • Animal damage

  • Accidental damage

  • Damage caused by cleaning products other than advised.

  • Fatigue appearing on original leather

  • Fatigued linings

  • Previous failed repair re-emerging

• NB: If any of the above issues are apparent when your repair products are in our workshop, we will propose a solution as additional work as detailed in Section 4. Point 3.

10. Unwanted or unclaimed items & Storage cost implications

• Any leather items left in our workshop for over 3 months will be discarded appropriately.

• We will contact you to remind you we have your item and give you advance notice of the deadline for collection before we will discard the item.

• Any large items which cannot be removed within the arranged timeframe will be stored by arrangement with the company for a limited period of time at a cost to the customer. Advance notification of this will be given.
  
  11. Dispute Resolution & Legal

• We will acknowledge any complaints which are brought to our attention via phone, letter or email by written response within 7 days, detailing our understanding of the complaint to ensure we have the correct details of the complaint being made.

• We will begin an investigation into the complaint by speaking to the relevant staff and gathering information from any files and correspondence relating to the customer and the complaint.

• We may request photos and if we consider it necessary, we may need to arrange a physical inspection of the furniture or leather item. In some instances it may be necessary to obtain and independent report from a 3rd party for a second opinion.

• Once we have completed our investigation we will inform you of our findings and whether there is a fault or no fault found and what if any action we propose to take to resolve the complaint.

• If our negotiation or mediation procedure fail to resolve the complaint then an “Alternative Dispute Resolution” (ADR) will be proposed and if necessary, appropriate further avenues such as Adjudication, Litigation & Arbitration will be instigated.

• These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England and Wales.

 

12. Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.